Shipping & Returns

Shipping

We can ship to virtually any address in the world from the USA. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

Available shipping methods and destinations are:

* USA - Domestic Shipping (Free Standard Ground, 2nd Day Air or Same Day Air) shipping via UPS, FedEx, or Postal Service - Arrives in 1 up to 5 days after fulfilment. It is duty free. Shipments to US-based nations of Alaska, Hawaii, Puerto Rico, Virgin Islands, P.O. Boxes and military addresses will be shipped via USPS Priority Mail with a delivery confirmation.

* Canada - Standard or Express Shipping (Ships via Postal Service) - Arrives in 3 - 10 business days. Canada shipping is duty free for orders under $250 US Dollar. If your total is more please split into multiple orders.

* European Union Countries - Economy, Standard or Express/Premium shipping (Ships via Royal Mail, DPD, PPL, SEUR, BRT, GLS, PostNord and ChronoPost) - Shipment arrives in 5 up to 12 days but it could take up to 14 days or more for some destinations. You will not be paying any customs charge for the 18 countries that we support, as we are going to pay this fee in advance to the courier on your behalf. Please read our Terms and Conditions page for more information about these 18 countries.

* Rest of Europe - Economy, Standard or Express shipping (Ships via FedEx, UPS, DHL, TNT or specific couriers such as BoxBerry to Russia and USPS/CZ Post to some nations (Mainly Eastern European countries) where HazMat items are not usually permitted by the regular couriers to be sent over to these countries) - Shipment arrives in 9 up to 14 days but it could take up to 21 days or more for some destinations (if a specific courier is going to be used instead of the usual couriers). You might be subject to paying customs charge, therefore check your country's import and duty fees for more information.

* Important note to Russian customers: We are required by law to obtain extra information in order to send packages to you from the USA. We will need to obtain your passport data (Passport number and date of issue) as well as your tax identification number (INN/ITN). Please note that we won't be able to serve you without obtaining this information.

* Rest of the World - Economy, Standard or Express/Premium International shipping (Ships via FedEx, UPS, DHL, DPD, TNT or specific couriers such as AUS Post to Australia, Canada Post to Canada, SMSA Express to Saudi Arabia, and USPS/CZ Post to several countries in Latin America and some other countries around the world where HazMat items are not usually permitted by the US couriers to be sent over to these countries) - Shipment arrives in 5 up to 12 days but it could take up to 21 days or more for some destinations (if a specific courier is going to be used instead of the usual US couriers). You might be subject to paying customs charge, therefore check your country's import and duty fees for more information.

* Important note to Brazilian customers: We are required by law to obtain extra information in order to send packages to you from the USA. We will need to obtain your Tax Identification code (also known as CPF). Please note that we won't be able to serve you without obtaining this information.

* Africa - Please note that we can only provide Express Shipping service to the majority of the countries in Africa due to the high risk involved with shipping our parcels to these nations. However, there are some countries in Africa that we can possibly provide an Economy or a Standard delivery service for, but you have to contact us first so that we can check if this matter could be arranged for you.

* Please note that your parcels will be delivered to your countries within the projected time, however, there might be a long delay in processing your parcels at the Customs Sorting Facilities in your countries (this situation applies when we use a specific courier for some countries, as they hand over the parcels to the destination's local Postal Service to make the final delivery to you, as well as international P.O.Box addresses). The delay could take up to 3-6 weeks. This is a known issue with the local couriers of the countries who are below international standard. Please choose another delivery method instead of the cheapest shipping method available, to guarantee a better shipping service for you.

* Handling time is usually 1 day AFTER the sale's date, sometimes two days. Please note that weekend days are excluded from handling time. We will mark the item as dispatched as soon as our supplier confirms the shipment to us. If your delivery service includes tracking information; we will then add the tracking number to your order's records and email you once we finish dispatching your parcel. Please note that it may take up to 24 hours from the time of shipment for your tracking number to show any details.

 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.